Privacy Policy

CellsDeal.com is owned and operated by Webtricker LLC, registered at House No-46, Zia College Moar, Beside Sohid Minar, Jamalpur, Bangladesh. This Privacy Policy explains what personal data we collect through the CellsDeal website and apps (the “Platform”), why, and your rights over it, consistent with Bangladesh's Digital Commerce Operation Guidelines 2021.

When you use CellsDeal, we collect:

• Account details you provide — phone number (used to sign in via OTP), and optionally your name and email.
• Content you post — listings, photos, videos, messages, reviews, and reports.
• Order details — shipping address and phone, and payment status (we never see or store your card, bKash, or Nagad PIN — those are handled directly by our licensed payment partner, PayStation).
• Technical data — IP address, browser/device type, and pages or listings viewed, used to keep the Platform working, secure, and free of spam.

We do not currently ask for or store your National ID (NID) number. If we introduce identity checks for seller verification badges in future, we will update this policy before collecting that information.

CellsDeal does not use advertising or tracking cookies, and we don't run third-party analytics scripts (like Google Analytics) today. Staying signed in on the web app works through a security token stored in your browser's local storage, not a cookie — it identifies your session but carries no tracking or advertising data, and clearing your browser data signs you out. If this changes as CellsDeal grows, we'll update this section first.

We use your information to:

• Operate your account, listings, orders, and messages.
• Send you OTP codes, order updates, and in-app notifications.
• Detect fraud, spam, and Terms violations, and keep the Platform safe.
• Improve CellsDeal — for example, understanding which categories and searches are popular.

We do not sell your personal data to third parties.

We share information only where necessary to run the Platform:

• Other users — your display name, and for sellers, your phone number and reviews, are visible to buyers you deal with. Your shipping address is shared only with the seller fulfilling that specific order.
• MiMSMS — to deliver OTP login codes by SMS.
• PayStation — to process online payments (bKash, Nagad, Rocket, cards).
• Resend — to deliver account and order emails (verification links, password resets, order updates).
• Cloudflare R2 — to host the photos and videos you upload.
• Law enforcement and regulators — only when required by Bangladeshi law, such as under a valid court order or a request under the Digital Commerce Operation Guidelines 2021.

Some of these providers process data on infrastructure located outside Bangladesh. Where that happens, we only use providers that apply industry-standard security and confidentiality protections to your data.

We keep account and transaction records for as long as your account is active and for a reasonable period after, to meet our legal and accounting obligations. You can ask us to delete your account and personal data at any time, subject to records we're required to keep by law (such as completed order history).

• View and update your name and email any time in Account settings.
• Delete a listing, saved item, or review yourself from your dashboard.
• Request a copy or deletion of your data by contacting support.

Passwords and OTP codes are stored hashed, never in plain text. We use encrypted connections (HTTPS) throughout the Platform. No online service can guarantee perfect security, but we take reasonable technical and organisational measures to protect your data.

CellsDeal is not intended for use by anyone under 18, and we do not knowingly collect data from children.

Under Bangladesh's Digital Commerce Operation Guidelines 2021, you can raise a privacy or data concern with our Grievance Officer, Md. Mosharaf Hossain, Founder & Lead Engineer, at support@cellsdeal.com. You can also file a complaint through the Government of Bangladesh's Central Complaint Management System at ccms.gov.bd.

We may update this Privacy Policy as CellsDeal grows. Material changes will be posted here with an updated date.

Questions about your data? Reach us at support@cellsdeal.com.